Mediktor’s AI Integration at Parc Taulí Sets a Milestone in Spain’s Public Health History

SABADELL. February 14, 2024 – In 2023, Parc Taulí Hospital in Sabadell launched the Advanced Resolution Assistance Unit (ARA). In this unit, patients visiting the emergency room with low-complexity conditions are assisted by nursing staff with the support of Mediktor, an artificial intelligence software. The professionals involved have voiced their support for the project.

The collaboration between Parc Taulí Hospital and Mediktor introduces a hybrid care model that combines nursing labor with cutting-edge artificial intelligence technology. Patients with low-complexity conditions, such as urinary tract infections or ankle sprains, are redirected to the ARA Unit instead of waiting to be seen in the Emergency Department.

As a result, after the triage process with Mediktor’s support, patients are immediately directed to the appropriate level of care, significantly reducing waiting times. Elisabeth Vives Vives, the lead researcher on the project, explains that besides being user-friendly and intuitive, Mediktor’s software is integrated into the hospital’s system, streamlining all processes: “It’s important to be able to integrate it because that way, the tests go directly to radiology, the analyses go directly to the laboratory, and no intermediate steps have to be taken to determine the patient’s pathology.”

Dr. Emili Gené Tous, Head of the Emergency Department, explains the benefit of the project for doctors. “The fact that these patients can be seen by nurses means that the doctor also has more time to dedicate to other types of pathologies with a greater impact.” The public hospital, which sees an average of 130,000 emergency room visits per year, aims to optimize professionals’ time, reduce patient waiting times, and empower nursing staff.

Such innovations are expected to continue growing and are seen as part of the promising future of healthcare. Ikram Skandari Kaddouri, a nurse working in the ARA unit, shares this view:  “I think this system allows us to save time and to be more agile. Everything related to improving and benefiting the patient, ourselves, and society, I think, today, is a really important and positive step forward.”

About Parc Taulí of Sabadell 

The Parc Taulí Health Corporation is a public consortium of the Government of Catalonia that manages seven facilities: Hospital de Sabadell, Albada Social and Health Center, Mental Health and Addictions Parc Taulí, Primary Care CAP Can Rull, Dependency Assessment Services (SEVAD), UDIAT Diagnostic Center and Sabadell Elderly Services Center, the latter through an instrumental society wholly owned by the Corporation. 

Parc Taulí’s institutions receive the support of the Parc Taulí Research and Innovation Institute (I3PT) in research, innovation and education, as well as in scientific and medical professional training and, in general, in the development of knowledge that supports this model of care.

Parc Taulí is the center of reference to 400,000 citizens from Sabadell and eight other municipalities in the Vallès Occidental East, and over 4,000 professionals are currently employed by the hospital.

About Parc Taulí’s Research and Innovation Institute (I3PT)

The Parc Taulí Research and Innovation Institute (I3PT) is a CERCA center that promotes health research, innovation, and education to boost knowledge transfer and value generation by fostering social and economic growth.

The I3PT is recognized in the R&D&I ecosystem for its track record in promoting and implementing its innovation model, combining research results with the hospital’s clinical needs. This has enabled the Institute to develop tailor-made solutions and implement them in the healthcare system and the market through collaboration with key players in the ecosystem and promoting specific working policies and methodologies.

About Mediktor

Mediktor is the most advanced AI-based medical chatbot for triage and pre-diagnosis that guides patients to the right level of care at the right time – improving access while enabling more efficient care navigation. Powered by a sophisticated AI engine that enables users to converse naturally in several languages, Mediktor’s white-labeled SaaS is omnichannel and can be easily embedded into any interface (web, mobile, desktop). Mediktor’s customers include health plans, hospitals and health systems, telehealth, and pharmaceutical companies. Visit http://www.mediktor.com to learn more.