How MAPFRE improved its digital health service by integrating Mediktor

MAPFRE, a leading insurer in the Spanish market with over 1.1 million customers in Spain, was looking for a digital solution to efficiently direct users to specialists and reduce the need for general consultations. By improving the digital experience, they aimed to minimize unnecessary steps in the healthcare journey. Results over six months demonstrated the effectiveness of the tool and a clear benefit to MAPFRE’s customers.